Hotel Ateneo is committed to always offering you the best price online for their hotel.
If, before booking or up to 24 hours after doing so with us, you find a lower rate on the internet than ours, we will respect that inferior price and match it to your booking.
Steps to take:
Send us an email to email@example.com indicating the following details:
Our advisors will consider your case and provide you with a response as soon as possible.
Terms and conditions »
- Price guarantee claims may only be sent by the person who made the booking.
- The rate must be on the internet and verifiable.
- In the event the "best price online" request is for a booking of several nights, this guarantee will apply to the final price for the whole stay and not the partial price of specific nights.
The best price online will not be applied in the following cases:
- To unclear providers such as Priceline.com, Hotwire.com or any other site that does not provide the customer with information regarding the rooms available, establishment name, hotel destination etc. until payment is guaranteed.
- To bookings with other providers made on portals such as voyageprivé.com, bonhocio.com, GROUPON and similar sites.
- To package deals. These rates include the hotel as a part of other services, such as air travel, transfers, etc.
- To non-published rates such as: corporate rates with discounts, group rates, meeting rates, etc.
- To offline rates (traditional travel agencies).
- To rates corresponding to websites that offer services payable by cheque.
Hotel Ateneo reserves the right to deny the equalling of the lower rate if the lower rate's availability cannot be verified, in addition to reserving the right to modify and cancel the terms and conditions that apply to the present guarantee.